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Frequently Asked Questions

Q1. When will you ship my order after I order it?

Before your order is shipped, Movousdress has to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different from shipping time alone.

Shipping Time: It depends on which shipping method you chose, the standard shipping method will need15 - 20 business dayswhile the expedited shipping method will need10-20 business days.

Q1. When will you ship my order after I order it?

Q2. Do you ship to P.O. Boxes or Military APO/FPO addresses?

About the PO BOX and APO/FPO addresses, all the countries can not use.Delivery time to PO Boxes varies from others and is generally longer than our standard 8 - 12 business day Ground Shipping.

Q2. Do you ship to P.O. Boxes or Military APO/FPO addresses?

Q3. Why it shows that my tracking number is invalid?

If it happens, there might be two reasons:
1.When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days (3-7 days) to see any activity once it has shipped out from our end.We suggest you wait few days more. By the way, cause the TNT delivery company used the same tracking number for the different destinations. The parcel which had been delivered is not yours. And it's for different countries. Please be patient to wait.
2.Or you will need to get the destination tracking number for some shipping methods. You can get the new tracking number when you track at the link sent to you in the confirmation email. If you still cannot find the updated tracking number, please contact us. We are willing to assist you on this issue.

Q3. Why it shows that my tracking number is invalid?

Q5. What can I do if I did not receive but tracking says delivered?

Packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. Please also contact your local post office or shipping company with the tracking number. In some cases, post offices may require customers to collect parcels in person for international deliveries. If you still cannot find your package, please feel free to Submit a ticket.

Q5. What can I do if I did not receive but tracking says delivered?

Q4. Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
Notes: Since the departmental goods are shipped overseas, the customer shall bear the customs duties incurred.

If your shipping destination is not available at checkout, please justContact Us.

Q4. Where/What countries do you ship to?

FAQS

What is your return/exchange process?

You may need to Contact US to initiate the return process within 7 days upon receiving your items. Our after-sales department will handle the issue.

What is your return/exchange process?

What can be returned or exchanged?

Returns must be received in new condition and get the confirmation from our customer service; unworn, unwashed, and with the hygienic liner and tags intact. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial.

What can be returned or exchanged?

Where is my refund?

Refunds of all kinds are always processed back to the original form of payment and at this time, we do not have the ability to change the method of payment.• It generally takes us up to 5-7 business days to process a refund. Once the refund is processed on our end, we will email you a confirmation.• For returned items needing a refund, the package must first be processed back into our warehouse after we receive your package. It usually takes about 10 days to receive your package and handle ref