White Off the Shoulder Lace Long Mermaid Wedding Dress
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This elegant white off-the-shoulder lace wedding dress features a long mermaid silhouette, perfect for brides who want a classic and sophisticated look. The lace detailing adds a touch of romance, while the off-the-shoulder neckline accentuates the shoulders and neck. Look and feel beautiful on your special day with this timeless wedding dress.
♡ Shown Color：White
♡ SKU:MV0799
♡ Fabric：Lace
♡ Fully lined & Built with bra
♡ Our dresses run true to size.
♡ Besides stand sizes 2-16, we still offer free custom size, which requires the next size:
Bust:___ inch/cm
Waist:___ inch/cm
Hips:___ inch/cm
Hollow to Hem___inch/cm (for the short dress) ;
Hollow to Floor___inch/cm (for the long dress)
Height:___ inch/cm
You can email me your specific size, before or after your order. Or add your measurements to the note box when you check out.
Privacy Policy
This privacy policy applies only to www.Movousdress.com. This privacy policy does not pertain to information that is collected offline. By using the site, you consent to the terms and conditions of this privacy policy and to our processing of personal information for the purposes stated below. if you do not agree to the terms and conditions of this privacy policy, please do not use the site.
1.Information Collected
This privacy policy applies only to information collected on the Site and does not apply to information collected by Movousdress.com through any other means. We collect two types of information from visitors to the Site: (1) Personally Identifiable Information; and (2) Non-Personally Identifiable Information, such as your IP address or cookies.
(1) Personally Identifiable Information" Personally Identifiable Information" is information that identifies you personally, such as your name, date of birth, address, telephone number, email address, or company name. Movousdress.com collects and stores the personally identifiable information that you have provided to us. Here are some examples of manners in which we may collect your personally identifiable information on the Site:
- We may collect your name, address, email address, telephone number, and/or fax number when you register for or create an account;
- We may collect your email address, first and last name, and zip code if you sign up for an online newsletter;
- We may collect your name and email address if you contact us with a question;
- We may collect your first and last name, date of birth, and email address if you choose to participate in a contest or sweepstakes; and
- We may collect your first and last name, your address, and your credit card and billing information if you make a purchase of a product or service.
The above list provides an example of the personally identifiable information that may be collected on the Site. If you do not want Movousdress.com to collect your personally identifiable information, please do not provide it to us.
(2) Non-Personally Identifiable Information "Non-Personally Identifiable Information" can be technical information or it can be demographic information, such as your age, gender, or interests. Non-personally identifiable information does NOT identify you personally. Here are some examples of the non-personally identifiable information that is collected via the Site and a description of how this information is used:
- Internet Protocol (IP) address -- Your IP address is a number that lets computers attached to the Internet know where to send you data -- such as the web pages you view. We use this information to deliver our web pages to you upon request, to tailor our Site to the interests of our users, and to measure traffic within our Site.
- Cookie -- A "cookie" is a small text file that may be used to collect information about your activity on the Site. For example, when someone visits a page within the Site, a cookie is placed on the user's machine (if the user accepts cookies) or is read if the user has visited the Site previously. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but if you do, you may not be able to take advantage of the personalized features enjoyed by other users to our Site. Some of the cookies we use may be flash cookies or Adobe cookies. While they are harmless, they may contain Demographic Information (defined below), and depending on your browser these cookies may not normally be deleted when your cookies are deleted. Please check your browser to determine where these types of cookies are stored and how they may be deleted. By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
- Web Beacons (also known as "clear gifs," "web bugs" or "pixel tags") -- "Web Beacons" are tiny graphics with a unique identifier, similar in function to cookies, and are used to allow us to count users who have visited certain pages of the Site and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, web beacons can tell the sender whether and when the email has been opened. In contrast to cookies, which are stored on a user's computer hard drive, web beacons are embedded invisibly on web pages.
- Demographic Information -- "Demographic Information" may be your gender, age, zip code, and interests, which you voluntarily provide to us on the Site. We use this information to provide you with personalized services and to analyze trends to ensure the information provided by the Site meets your needs. For example, if you subscribe to a specific newsletter, Movousdress.com may collect your zip code or interests. Please note that we also consider aggregated information, which is not personally identifiable, to be non-personally identifiable information. The above list provides an example of the non-personally identifiable information that is collected via the Site.
In addition, the website promises not to collect users' personal information as the main purpose and will not sell users' contact information. We will not use the customer's personal information or pictures for advertising without the customer's consent.
Return Policy
Dear customer,
We hope you LOVE your dress! But if you are not satisfied with your order you can simply return your dress within 7 days of delivery. Returns that are late because you were away on holiday or your event was cancelled will be refused - no exceptions.
Please subject to the following refund guidelines.
Refund Policy
If you are not satisfied with the product after receiving it and want to return it, please contact our website customer service staff, provide the order number you want to return and explain why you choose to return it. Please note: We do not accept unauthorized returns of goods by customers. If you have any questions, you can contact us by sending an email.
Customer service email:contact@movousdress.com. We are happy to serve you and will do our best to solve your problems.
What items can l return or exchange?
All returns and exchanges must be in their original condition-unworn, unwashed, unaltered undamaged, clean, and free of lint and hair. Merchandise must be in its original packaging.
Which products cannot be returned or refunded?
- Returned products must be unworn, unwashed, undamaged and with original tags. Dresses that have been worn, washed, damaged or altered in any way cannot be returned.
- Custom dresses cannot be returned
(1) If you choose a custom color or custom size when purchasing a dress, the dress cannot be returned
(2) Any changes to the style or fabric of the dress as requested by the customer cannot be returned
- Clearance and special items
- We do not accept any items that are returned without communicating with the website customer service staff.
How do l return items?
Step 1:Submit Return Request
Please contact our customer support, indicating the item(s) you would like to return and the reason.
We do not accept returned items that were sent back by you directly without checking with us first
Step 2: Pack It Up
After receiving return instructions from us, please package up the item(s) to be returned with the original packing. Write your order number on the package, like #0125 to make your package be recognized easily, so we can solve your problem as soon as possible.
Step 3:Send It Off
Once your return is properly packaged, Drop off your package at the local post office.As a reminder, ship your item to us within 5 days of received the item(s)
Step 4: Receive Your Refund
Most returns are processed within 7 business days after we receive your package. We'll issue the refund to your original way you paid for the order. Once your refund has been issued, you will receive a confirmation email. Original shipping fee & return shipping fee will not be refunded.
How do l exchange items?
To complete an online order exchange, you must complete a return and place a new order of equal or greater value. Please contact us to assist you with both your return and placing your new order.
Can l change my order ( Size or Color )?
Once your order is submitted, processing begins immediately , If you want to change size or color after payment. please contact us in 24 hours after payment. Please note color and size can not be changed once the process has begun. If you really want to change size or color, extra cost would be charged. Please contact us.
When will l receive my return refund?
We will inspect and process your return within 14 days. You will receive a confirmation via email when your return has been processed, Please allow up to two billing cycles for the return credit to appear on your credit card statement.
General return policy
- You have 7 days to decide if an item is right for you, if you would like to return the item please contact us within 7 days of delivery.
- The following items cannot be returned, refunded or exchanged :
Items On Clearance, Accessories, Customized Items, Flash Sale Items.
- Items must be returned unworn, unwashed, undamaged with all original tags attached. We do not accept a returned item that's worn, damaged, washed or altered in any way.
- Items with non-returnable marks and free gifts cannot be returned.
- We do not accept returned items that have been sent back without proper returns requests.
- As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
- We are not liable for return item(s) that are lost or damaged or Packages be inspected by the customs （the customer should pay the customs clearance）, please keep the receipt with tracking information.
- We reserve the right to refuse the return if received in an unacceptable condition or without our prior knowledge.
- Overdue Return & Overdue Lost caused by the customer, a 40% refund will be issued back. Such as, overdue to pick package up, overdue to assistant for the Customs Clearance and so on).
- If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
PS: The return shipping fee is the responsibility of the customer; delivery charges are also nonrefundable.
Cancellation Policy
We acknowledge the significance of ordering a dress for your special occasion, and we have designed our cancellation policy with utmost consideration. We want you to be aware that the majority of our dresses are made-to-order, and once the production process has commenced, the materials cannot be repurposed. Nevertheless, we have some positive news to share – there is still a window of opportunity to change your decision after you've placed your order. For specific information, please refer to the cancellation policy outlined below.
Cancel the order within 24 hours of payment for a full refund.
Cancellation of order 24-72 hours after payment: 80% refund + shipping fee.
Order cancellation 72-120 hours after payment: 40% refund + shipping fee.
Order cancellation > 120 hours after payment: Only shipping fee refund.
Once your order has been shipped, it cannot be cancelled.
If you wish to cancel your order, please contact customer service to proceed.
We believe this policy strikes a balance between providing flexibility for customers while considering the resources and efforts involved in the production process. If you have any questions or need further clarification, please don't hesitate to reach out to our customer support team. We are here to assist you throughout the process.
Note:
Please note that if you refuse the delivery of your package we will not be able to accept the return.
Returns that are late because you were away on holiday or your event was canceled will be refused - no exceptions.
We are not liable for return item(s) that are lost or damaged or for Packages to be inspected by customs （the customer should pay the customs clearance）, please keep the receipt with tracking information, please keep the receipt with tracking information.
Returning items back to us from outside Europe - please be aware you will need to provide customs with the correct information on your return, please state that it's returned goods with no value, we will not be held responsible if your return is returned back to you.
Shipping Policy
Shipping & Delivery for Your Movousdress Order
Your order is important to us!
Once your order is placed, you will receive an order confirmation email. When your order ships, you will receive an email with an tracking number.
As always, our customer support team is here for you! Email: contact@movousdress.com for more info.
Normal orders are about 20-25 days
Delivery Time Frames = Processing time (around 15-20 Bussiness days) + Shipping time (around 7-10 Bussiness days)
Processing time: from your payment received date to the order pack-up. Processing time normally depends on the dress styles and handwork, simple dresses can be finished in 2 weeks, while some complicated dresses may need over 20 days.
Shipping time: this time is the actual shipping time, it depends on the shipping method you choose.
Shipping Method
We offer two shipping methods:
1. Expedited Shipping. Expedited Shipping starts from $24.99 (depending on the number of dresses and weight of the dresses). This method delivers within 10-15 business days.
2. Standard Shipping. Standard Shipping starts from $14.99 (depending on the number of dresses and weight of the dresses). This method delivers within 7-10 business days.
How can I track my order?
When your order has been shipped, you will receive an email with your shipment details. These messages will contain your tracking number.
Important Info:
*Rush order is accepted here, please email us: contact@movousdress.com to confirm whether you can get it on time.
*Shipping options and rates will be shown at checkout. Shipping charges are based on the weight of your order. We charge actual shipping rates that are calculated automatically when you place your order.
*Total Shipping Time of mixed orders with items in different dresses should be calculated using the longest estimate times listed.
*Please note taxes and duties may be charged for international orders (outside UK & Europe). These fees are charged directly by the local customs. We will not charge you for any extra fee.
Description
This elegant white off-the-shoulder lace wedding dress features a long mermaid silhouette, perfect for brides who want a classic and sophisticated look. The lace detailing adds a touch of romance, while the off-the-shoulder neckline accentuates the shoulders and neck. Look and feel beautiful on your special day with this timeless wedding dress.
♡ Shown Color：White
♡ SKU:MV0799
♡ Fabric：Lace
♡ Fully lined & Built with bra
♡ Our dresses run true to size.
♡ Besides stand sizes 2-16, we still offer free custom size, which requires the next size:
Bust:___ inch/cm
Waist:___ inch/cm
Hips:___ inch/cm
Hollow to Hem___inch/cm (for the short dress) ;
Hollow to Floor___inch/cm (for the long dress)
Height:___ inch/cm
You can email me your specific size, before or after your order. Or add your measurements to the note box when you check out.
